GO SEA KAYAK
Go Sea Kayak turns the tide with Rezdy's online booking software!
Kurt Tutt loves his job at Go Sea Kayak. He gets to give people a once in a lifetime experience - seeing marine animals like dolphins, turtles and whales up-close and personal in their natural habitat in beautiful Byron Bay.
But Kurt was having problems with meeting capacity using his current booking system, as bookings were taken manually over the phone. This took up a great deal of time and became extremely frustrating.
“The biggest frustration was trying to minimise the time we spend on selling to a customer over the phone.”
Kurt also used agents to sell trips for him but he found that this was too costly and really cut into his profits to a point that it wasn’t worth it.
“I would lose money by paying agents commission, and it hurt my cash flow.”
Kurt knew that to increase revenue, he had to find a solution that would free up his time.
“If we didn’t do anything about it, it would have just got increasingly frustrating, and it would have limited the potential ways of earning income.”
"If we didn't do anything about it, it would have limited the potential ways of earning income."
Kurt decided what he really needed was his website to do more of the selling and booking for him.
“In terms of attracting business, it’s much better if the website and booking system are really integrated. It takes much less time to complete the sale if the online booking system can handle this. In short, I needed more flexibility and usability in our commerce platform on the website.”
"In short, I needed more flexibility and usability in our commerce platform on the website.”
Kurt started looking for an online reservation system that would suit his needs. After talking to his peers about their experience using Rezdy, Kurt decided to take a free trial.
“I found Rezdy when I was looking around at online booking systems. I saw the functions it has, and I spoke to other tour operators that were using it, so I decided to give it a crack.”
After seeing how it works, Kurt felt that Rezdy suited his business needs.
“I settled on Rezdy because it’s a bit more flexible than other systems out there, it’s easy to use, and it’s cost effective.”
“I like that Rezdy is easy for me to use and easy for the customer to use. I can get in there and set up and run promotions and coupons myself, and it presents well to the customer.”
"I like that Rezdy is easy for me to use and easy for the customer to use."
Kurt would recommend Rezdy to fellow tour operators in a heartbeat.
“I definitely think Rezdy is worth trying for sure.”
Rezdy has given Kurt an online booking system that is convenient for both himself and his customers.
With Rezdy, Kurt is able to spend less time on sales and administrative tasks, and more time delivering an awesome experience to his customers, paddling the pristine waters of Byron Bay.