4WD offroad tour booking system
   
    

BACKBONE ADVENTURES
GET A FIRM GRIP ON BOOKINGS WITH REZDY

ATV rental booking software

Andy Hitch is the Owner-Operator of Backbone Adventures, who offer 4WD rentals in the mountains of Estes Park, Colorado. On ATVs, Razors, Jeeps, and Dirt Bikes, his customers experience stunning views with a peace that can only be found on secluded back country trails, away from the hustle and bustle of city life.

With over 30 years experience driving offroad vehicles, Andy loves dealing directly with his customers. But as his business started to grow, he realized that his booking process wasn’t as efficient as it could be.

“Dealing with phone reservations is very time consuming, and our phone rang off the hook, so it was difficult to keep up.”

"Dealing with phone reservations is very time consuming... so it was difficult to keep up."

With a manual booking process in place, it was hard to maintain his customer database.

“We were jotting down phone numbers and addresses on paper, so keeping all of our information organized was a challenge.”

Andy realized that he needed a booking system to help him manage his bookings.

“If we didn’t do anything about it, we would spend too much time taking reservations, when the extra labor involved in scheduling wasn’t necessary.”

He started to look for an online booking software that would simplify his booking process.

“I looked at a couple online booking systems, but they didn’t focus on rentals - and when they did, they weren’t set up to handle our needs.”

“I looked at a couple online booking systems, but they didn’t focus on rentals - and when they did, they weren’t set up to handle our needs.”

In doing his research, Andy found Rezdy, and felt that it was a good match for his business.

“I took a free trial of Rezdy and found it was fairly easy to use and set up, because it’s focused on tours and activities.”

Andy was particularly impressed by Rezdy’s ability to manage his live inventory, so he doesn’t have to worry about overbooking his vehicles.

“We share vehicles across our packages depending on our availability. It’s a complicated process to manage, but Rezdy can handle that.”

With Rezdy, Andy spends more time with his valued customers, and less time on administrative work.

“Rezdy makes office management easy. I spend more time making money on tours, and less time on the phones taking orders.”

"Rezdy makes office management easy. I spend more time making money on tours, and less time on the phones taking orders."

Backbone Adventures now has a more organized approach to booking management. 

“My customers can book any time they want and I don’t have to worry about scheduling, because Rezdy shares my vehicles and gives me a manifest so I can see who’s booked for the day.”

Backbone Adventures has seen a significant increase in revenue since Rezdy has been put in place.

“We’ve seen a major increase in business since we put Rezdy in. I think it’s because it’s so much easier for our customers to book online. They can self-serve, be done with it, and go about their day.”

“We’ve seen a major increase in business since we put Rezdy in."

Andy is so happy with Rezdy that he would gladly recommend it to other offroad and rental tour operators.

“If you have a similar business, I haven’t seen anything better than Rezdy. It’s easy to use because it focuses on tour businesses.”

Andy has also found working with the team at Rezdy to be a positive experience.

“The Support Team is very knowledgeable and can help you with anything in Rezdy. Any time I call or email, I get my questions answered. However, I haven’t had to call since I set it up because the system works great.”

"I haven’t had to call since I set it up because the system works great."